Frequently Asked Questions

Where can I book my stay at Cherokee Casino and Hotel Roland?

Book your stay with us online or by phone at (800) 256-2338!

When can I check into my hotel room?

Your guaranteed check-in time is 4:00 p.m. Visit the front desk when you arrive!

What time is checkout? Are late check-outs available?

Late check-outs are available upon request. Please inquire with the front desk or housekeeping staff.

Do you have toiletries for guests if they forget to bring something?

We offer basic toiletry items in our Sundries shop at the front desk.

Does your hotel offer room service?

While we don't offer room service at this time, our dining options are available for you to enjoy during your stay.

What events are happening during my stay?

We're always jamming out in Lee Creek Tavern! See what's happening now at Cherokee Casino and Hotel Roland!

Where can I find a full list of Cherokee Casino Roland Hotel Policies?

Click Here for the complete list of our Hotel Policies for Check-In, Parking, Age Requirements, Incidentals and Damages, Accessible Guest Rooms, Code of Conduct, Pets, Smoking Policy.

Complimentary High Speed Internet

Covered Parking

Outdoor Pool

47" Flatscreen TVs with HDMI Access

Business Center

In-Room Safes

Complimentary Local Phone Calls

Large, Glass Enclosed Walk-in Showers

Lighted Make-Up Mirrors & Hair Dryers

Iron & Ironing Board

In Room PPV Movies

Casting From Phone Option

Express Checkout through your TV

CHECK-IN

Check-in time is 4:30PM. A valid credit card and current government issued ID is required at check-in. Pre-paid cards will not be accepted. Outside alcohol is prohibited. All coolers and ice chests are subject to inspection prior to check-in.

PARKING

Self-parking is available throughout the property, including a 5-floor parking garage. Valet is not available at this time.

AGE REQUIREMENTS

Primary guests on the reservation must be 21 years of age and present a valid government issues photo identification in order to check-in. Must be 21 years of age or older to enter the gaming floor.

SMOKING POLICY

Cherokee Casino & Hotel Roland rooms are 100% smoke-free. There are smoking areas available throughout the gaming floor for guests’ convenience. Smoking in the hotel room is prohibited and any evidence of smoking will forfeit any deposit made and guests will be subject to the do not rent list.

INCIDENTALS AND DAMAGES

A credit card is required at check-in for incidentals. The card will be pre-authorized for $50 per stay. The room deposit hold will be placed on the credit card during the guest's stay, restricting access to those funds for up to 7 days. Regardless of billing or master account arrangements, the guest is liable for any and all charges posted to the room(s). Guest is further liable for all damages to the room(s) caused by the room occupants or guests/invitees during the stay.

ACCESSIBLE GUEST ROOMS

Cherokee Casino & Hotel Roland has accessible rooms available. These rooms are designed for our guests who require accommodations that meet standards of compliance with local regulations.

CODE OF CONDUCT

We strive to provide a rock star experience for all of our guests, everyone is expected to exhibit respect and appropriate civil conduct while on the property. Public intoxication will not be tolerated. Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language, fighting or any other action deemed inappropriate by management will result in the offender being removed from the property. Refunds or credits will not be an issue if removed from the hotel and additional charges may apply if expenses are incurred as a result of the disruption. Possession of firearms or any other weapons is strictly prohibited on the property.

PETS

Cherokee Casino & Hotel Roland does not allow pets. Service animals are allowed.